Legal & Privacy
Transparency, trust, and compliance are at the core of everything we do
Privacy Policy
Last Updated: January 25, 2026
1 Introduction
Welcome to Sisi Labs (U) LTD. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing our website or services, you agree to the collection and use of information in accordance with this policy. If you have any questions or concerns, please contact us at legal@sisilabs.com.
2 Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services:
Personal Information
- Name, email address, phone number
- Company name and job title
- Billing and payment information
- Project requirements and specifications
Usage Information
- IP address, browser type, device information
- Pages visited, time spent, clickstream data
- Cookies and similar tracking technologies
- Referral sources and exit pages
Communication Data
- Email correspondence and chat messages
- Support tickets and inquiries
- Feedback, reviews, and testimonials
- Newsletter subscription preferences
3 How We Use Your Information
We use your personal information for various legitimate business purposes:
- Service Delivery: To provide, maintain, and improve our services, including AI solutions and custom software development
- Communication: To respond to inquiries, provide support, and send important updates
- Personalization: To tailor our services and content to your preferences and needs
- Analytics: To understand usage patterns and improve user experience
- Marketing: To send newsletters, promotional materials (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
4 Information Sharing & Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
✓ With Your Consent
When you explicitly authorize us to share your information
✓ Service Providers
Third-party vendors who help us deliver services (cloud hosting, payment processing)
✓ Legal Requirements
When required by law, court order, or government request
✓ Business Transfers
In connection with mergers, acquisitions, or asset sales
5 Data Security
We implement industry-standard security measures to protect your personal information:
- 🔒 SSL/TLS encryption for data transmission
- 🛡️ Firewall protection and intrusion detection
- 🔐 Secure data centers with 24/7 monitoring
- 👤 Role-based access controls and authentication
- 📊 Regular security audits and penetration testing
- 💾 Encrypted backups and disaster recovery plans
6 Your Privacy Rights
You have the following rights regarding your personal data:
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate or incomplete information
Right to Erasure ("Right to be Forgotten")
Request deletion of your personal data under certain conditions
Right to Restrict Processing
Limit how we use your personal data
Right to Data Portability
Receive your data in a machine-readable format
Right to Object
Object to processing for direct marketing purposes
To exercise these rights, contact us at privacy@sisilabs.com
📧 Contact Us
If you have questions about this Privacy Policy, please contact:
Sisi Labs (U) LTD
Email: privacy@sisilabs.com
Legal: legal@sisilabs.com
Phone: +256 744 266163
Address: Gayaza Wakiso, Kampala, Uganda
Terms of Service
Last Updated: January 25, 2026
1 Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the websites, applications, and services (collectively, the "Services") provided by Sisi Labs (U) LTD.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Services.
⚠️ Important Legal Notice
These Terms constitute a legally binding agreement. Please read them carefully before using our Services.
2 Eligibility & Requirements
To use our Services, you must meet the following requirements:
Be at least 18 years of age or the age of majority in your jurisdiction
Have the legal capacity to enter into a binding contract
Not be prohibited from using the Services under applicable laws
Not have been previously suspended or banned from our Services
3 Services Description
Sisi Labs provides a range of technology services including but not limited to:
🤖 AI Solutions
Custom AI development, machine learning models, and intelligent automation systems
💻 Software Development
Web applications, mobile apps, enterprise software, and custom solutions
☁️ Cloud Services
Cloud infrastructure, hosting, deployment, and scalable solutions
📊 Consulting
Technology consulting, digital transformation, and strategic advisory services
We reserve the right to modify, suspend, or discontinue any part of our Services at any time with reasonable notice.
4 User Responsibilities & Conduct
When using our Services, you agree to:
Provide accurate and complete information during registration and use
Maintain the security and confidentiality of your account credentials
Comply with all applicable laws and regulations
Respect intellectual property rights of Sisi Labs and third parties
Not interfere with or disrupt the integrity or performance of our Services
Not use the Services for any illegal or unauthorized purpose
Not attempt unauthorized access to any systems or data
Not transmit malicious code, viruses, or harmful content
5 Payment & Billing Terms
Fees & Charges
Certain Services require payment as specified in our pricing documentation or service agreements. All fees are quoted in USD unless otherwise specified and are non-refundable except as required by law or as explicitly stated in your service agreement.
Invoicing
Invoices are issued according to your service agreement terms. Payment is typically due within 30 days of invoice date unless otherwise agreed in writing.
Late Payments
Late payments may incur interest charges of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend Services for non-payment after reasonable notice.
6 Termination & Suspension
Either party may terminate the Services under the following conditions:
Standard Termination
Either party may terminate with 30 days written notice to the other party
Termination for Breach
We may terminate immediately if you violate these Terms or engage in prohibited conduct
Legal Requirement
We may terminate if required by law or to comply with legal obligations
Effect of Termination
Upon termination, your right to use the Services ceases immediately. Provisions relating to intellectual property, limitation of liability, and dispute resolution survive termination.
7 Limitation of Liability
To the maximum extent permitted by applicable law, Sisi Labs and its affiliates, officers, employees, agents, and licensors shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Service interruptions or unavailability
- Any damages arising from your use or inability to use the Services
Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100 USD if no payment was made.
⚠️ No Warranties
Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
8 Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law provisions.
Dispute Resolution Process
Negotiation
Good faith attempt to resolve disputes through direct communication
Mediation
If negotiation fails, submit to mediation with a mutually agreed mediator
Arbitration
Final binding arbitration in Kampala, Uganda under local arbitration rules
Any legal action must be commenced within one (1) year after the claim arises.
📧 Questions About These Terms?
If you have any questions about these Terms of Service, please contact us:
Data Protection
Last Updated: January 25, 2026
1 Data Controller & Responsibility
Sisi Labs (U) LTD acts as the data controller for all personal data collected through our Services. This means we determine the purposes and means of processing your personal information.
Contact our Data Protection Officer:
Email: dpo@sisilabs.com
For data protection inquiries and exercising your rights
2 GDPR Compliance Framework
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Our processing activities are governed by the following principles:
✓ Lawfulness & Transparency
We process data lawfully, fairly, and transparently
✓ Purpose Limitation
Data collected for specified, explicit purposes only
✓ Data Minimization
We collect only necessary and adequate data
✓ Accuracy
Data kept accurate and up to date
✓ Storage Limitation
Data retained only as long as necessary
✓ Integrity & Confidentiality
Appropriate security measures in place
3 Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
Consent
You have given clear consent for us to process your data for specific purposes
Contract Performance
Processing is necessary to fulfill our contractual obligations to you
Legal Obligation
Processing is required to comply with legal or regulatory requirements
Legitimate Interests
Processing is necessary for our legitimate business interests (e.g., fraud prevention, security)
4 International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place:
Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions recognizing equivalent data protection levels
Binding Corporate Rules for intra-group data transfers
Additional technical and organizational measures to protect your data
5 Data Retention Periods
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:
Account Data
Retained while your account is active plus 7 years for legal compliance
Transaction Records
Retained for 7 years as required by accounting and tax laws
Marketing Data
Retained until you opt-out or 3 years of inactivity
Support Tickets
Retained for 3 years for quality assurance and dispute resolution
6 Automated Decision Making & Profiling
We may use automated processing and profiling to improve our Services. You have the right to:
Be informed about the logic involved in automated decision-making
Request human intervention in the decision-making process
Express your point of view and contest automated decisions
We do not make decisions based solely on automated processing that produce legal effects or similarly significantly affect you without human oversight.
7 Data Breach Notification
In the unlikely event of a personal data breach, we will:
Notify Authorities Within 72 Hours
Report to relevant data protection authorities as required by law
Notify Affected Individuals
Inform you promptly if the breach is likely to result in high risk to your rights
Implement Remediation
Take immediate action to mitigate the breach and prevent future occurrences
8 Exercising Your Data Protection Rights
To exercise any of your data protection rights, please contact us:
📞 Phone
+256 744 266163
We will respond to your request within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
🔒 Data Protection Questions?
For any questions about data protection or to exercise your rights, please contact:
Data Protection Officer: dpo@sisilabs.com
General Inquiries: privacy@sisilabs.com
Phone: +256 744 266163
Address: Gayaza, Wakiso, Uganda
Intellectual Property Rights
Last Updated: January 25, 2026
1 Ownership & Copyright
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, the "Content") are the exclusive property of Sisi Labs (U) LTD, its affiliates, or licensors.
The Content is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
© 2025 Sisi Labs (U) LTD
All rights reserved. Unauthorized reproduction, distribution, or use is strictly prohibited.
2 Trademarks & Service Marks
The following marks are trademarks and service marks of Sisi Labs:
® Registered Marks
- • Sisi Labs (word mark)
- • Sisi Labs logo and design mark
- • SisiCloud, SisiPay, SisiShop (service marks)
™ Unregistered Marks
- • Product and service names
- • Slogans and taglines
- • Design elements and trade dress
Other product and company names mentioned may be trademarks of their respective owners. Use of these marks without permission is prohibited.
3 Limited License Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to:
Access and use our Services for your personal or internal business purposes
Download and print Content for personal, non-commercial use
Use APIs and SDKs in accordance with their specific license terms
⚠️ License Restrictions
This license does not grant you any ownership rights. All rights not expressly granted are reserved by Sisi Labs.
4 User-Generated Content
When you submit, post, or upload content to our Services ("User Content"):
You Retain Ownership
You retain all ownership rights to your User Content
You Grant Us a License
You grant Sisi Labs a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform your User Content in connection with providing and promoting our Services
You Represent & Warrant
You own or have the necessary rights to your User Content and that it does not violate any third-party rights or applicable laws
5 Prohibited Uses of IP
You may NOT, without our express written permission:
Copy, reproduce, distribute, or create derivative works of our Content
Modify, adapt, translate, or reverse engineer any portion of the Services
Remove, alter, or obscure any copyright, trademark, or other proprietary notices
Use our trademarks, logos, or brand names without authorization
Frame or mirror any part of the Services without authorization
Use automated systems (bots, scrapers) to access or collect data from our Services
6 DMCA & Copyright Infringement
We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA). If you believe your copyright has been infringed, please provide our Copyright Agent with the following information:
Electronic or physical signature of the copyright owner or authorized person
Description of the copyrighted work claimed to be infringed
Description of where the infringing material is located on our Services
Your contact information (address, phone, email)
Statement of good faith belief that use is not authorized
Statement that information is accurate and you are authorized to act
7 Third-Party Intellectual Property
Our Services may include or link to third-party content, services, or resources. We do not claim ownership of third-party IP and respect all third-party rights.
If you believe we are using third-party IP without proper authorization, please contact us immediately at legal@sisilabs.com.
⚖️ IP Questions or Licensing?
For intellectual property inquiries, licensing requests, or to report infringement:
IP & Licensing: ip@sisilabs.com
DMCA Agent: dmca@sisilabs.com
Legal Team: legal@sisilabs.com
Phone: +256 744 266163
AI Ethics & Responsibility
Last Updated: January 25, 2026
1 Our AI Ethics Commitment
At Sisi Labs, we are committed to developing and deploying artificial intelligence technologies that are ethical, responsible, and beneficial to society. We recognize the transformative potential of AI and our responsibility to ensure it serves humanity positively.
🌍 Vision for African AI Leadership
We are dedicated to advancing AI innovation in Africa while upholding the highest ethical standards and ensuring technology benefits all communities equitably.
2 Core Ethical Principles
Our AI development is guided by the following principles:
⚖️ Fairness & Non-Discrimination
AI systems must not discriminate based on race, gender, age, religion, disability, or any protected characteristic. We actively work to identify and mitigate bias.
🔍 Transparency & Explainability
Users have the right to understand how AI decisions are made. We provide clear explanations of AI logic and decision-making processes.
📋 Accountability & Oversight
We maintain clear lines of human accountability for AI systems. Humans remain responsible for AI decisions and outcomes.
🔒 Privacy & Security
AI systems respect user privacy and protect personal data. We implement robust security measures to prevent unauthorized access.
👥 Human-Centric Design
AI augments human capabilities rather than replacing human judgment. Systems are designed to empower users and enhance decision-making.
🌱 Social Benefit
AI development prioritizes positive social impact, environmental sustainability, and the advancement of human welfare.
3 Bias Detection & Mitigation
We take proactive steps to identify and reduce bias in our AI systems:
Diverse Training Data: We use representative, balanced datasets that reflect diverse populations and perspectives
Regular Audits: Ongoing testing and evaluation to detect bias in model outputs and decision-making
Inclusive Teams: Diverse AI development teams bring multiple perspectives to system design
External Review: Independent audits by ethics experts and affected communities
Feedback Mechanisms: User reporting systems to flag problematic AI behavior
4 Ethical Review Process
All AI projects undergo rigorous ethical review:
Impact Assessment
Evaluate potential social, economic, and environmental impacts before development
Ethics Committee Review
Independent ethics board evaluates projects against our principles
Stakeholder Consultation
Engage with affected communities and domain experts
Ongoing Monitoring
Continuous assessment of deployed systems with regular re-evaluation
5 AI Safety & Risk Management
We implement comprehensive safety measures to prevent harm:
🛡️ Safety Testing
Rigorous testing protocols including adversarial testing and edge case analysis
🚨 Fail-Safe Mechanisms
Built-in safeguards to prevent harmful outputs or unintended consequences
👁️ Human Oversight
Critical decisions require human review and approval
📊 Performance Monitoring
Real-time monitoring of AI system performance and anomaly detection
6 Responsible AI Development Practices
Our development methodology prioritizes responsible AI:
Ethics by Design: Ethical considerations integrated from the earliest stages of development
Documentation Standards: Comprehensive documentation of data sources, model architecture, and training procedures
Version Control: Detailed tracking of model versions, updates, and performance changes
Data Governance: Strict protocols for data collection, storage, and usage with clear consent mechanisms
Environmental Responsibility: Optimization of AI training to minimize energy consumption and carbon footprint
7 Continuous Monitoring & Improvement
We maintain ongoing vigilance over deployed AI systems:
Regular performance reviews and quality assessments
User feedback collection and analysis
Incident response protocols for identified issues
Periodic ethical re-evaluation as technology and society evolve
8 Stakeholder Engagement & Transparency
We believe in open dialogue about AI development:
Public Disclosure
We publish information about our AI systems, their capabilities, and limitations
Community Engagement
Regular consultation with affected communities, civil society, and domain experts
Reporting Mechanism
Users can report concerns about AI behavior or ethical issues
🤖 AI Ethics Questions or Concerns?
For inquiries about our AI ethics practices or to report concerns:
AI Ethics Team: ethics@sisilabs.com
Report AI Concerns: ai-concerns@sisilabs.com
General Inquiries: info@sisilabs.com
Phone: +256 744 266163
Cookies Policy
Last Updated: January 25, 2026
1 What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences, understanding how you use our site, and improving our services.
🍪 Your Control
You have full control over cookies. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool.
2 Types of Cookies We Use
We use different types of cookies for various purposes:
🔒 Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility.
Examples:
- Session management and authentication
- Security and fraud prevention
- Load balancing and server routing
✓ Cannot be disabled
📊 Performance & Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
Examples:
- Google Analytics - visitor statistics
- Page views and navigation patterns
- Error tracking and performance monitoring
⚙️ Can be disabled
⚡ Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering your preferences and choices.
Examples:
- Language and region preferences
- Theme and display settings
- Form auto-fill information
⚙️ Can be disabled
🎯 Targeting & Advertising Cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an ad.
Examples:
- Social media advertising pixels
- Remarketing and retargeting
- Interest-based advertising
⚙️ Can be disabled
3 Third-Party Cookies
We use services from trusted third-party providers that may set cookies on your device:
4 Managing Your Cookie Preferences
You can control and manage cookies in several ways:
Cookie Consent Tool: Use our cookie banner when you first visit to customize your preferences
Browser Settings: Most browsers allow you to refuse cookies or delete them
Third-Party Opt-Outs: Visit opt-out pages provided by advertising networks
⚠️ Important Note
Blocking some types of cookies may impact your experience on our website. Strictly necessary cookies cannot be disabled as they are essential for the site to function.
Browser-Specific Instructions:
🌐 Google Chrome
Settings → Privacy and security → Cookies and other site data
🦊 Mozilla Firefox
Options → Privacy & Security → Cookies and Site Data
🧭 Safari
Preferences → Privacy → Manage Website Data
🌊 Microsoft Edge
Settings → Privacy, search, and services → Cookies
5 Do Not Track Signals
Some browsers have a "Do Not Track" (DNT) feature that lets you tell websites you do not want to have your online activities tracked.
We respect DNT signals and will not track users who have enabled this feature
Note that DNT is not universally recognized, and third-party services may still collect data
6 Updates to This Policy
We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
The "Last Updated" date at the top of this page indicates when changes were last made
We encourage you to review this policy periodically to stay informed
🍪 Cookie Questions?
If you have questions about our use of cookies or this policy:
Privacy Team: privacy@sisilabs.com
General Inquiries: info@sisilabs.com
Phone: +256 744 266163
Address: Kampala, Uganda